The Ouachita Parish Fire Department Communication Division is an essential part of every response made by OPFD. Our Communication Officers are true First Responders by receiving the initial notification of all incidents requiring a fire department response for all locations in Ouachita Parish with the exception of the City of Monroe. All Communications Officers are certified as Public Safety Telecommunicators and Fire Service Communicators through APCO (Association of Public-Safety Communications Officials). Each incident response requires dispatching specialized equipment and personnel from the closest fire station or multiple fire stations to mitigate the incident. The Communications Officers continually gather needed incident information during the incident and relay this information to incident commander and other personnel or response agencies.